Shipping/Returns
Processing Your Order
All orders are usually dispatched within 3–5 working days.
During particularly busy periods, including Christmas, sale periods and new collection launches, our processing time may be slightly longer.
Our working hours are Monday to Friday, 9am–5pm, excluding Irish public and bank holidays. Orders are processed during working hours only.
For example, if an order is placed after 6pm on a Friday, it will be receivedfrom the next working day, Monday.
Delivery
Once your order has been dispatched, it will be sent with DPD tracked delivery.
For deliveries within the Republic of Ireland, you can typically expect your order to arrive within 1–3 working days from dispatch.
DPD will send you a text message and/or email when your parcel is out for delivery, including an estimated delivery time slot.
For international deliveries, please allow up to 14 working days for your order to arrive. International delivery times can vary depending on the destination, customs clearance and local postal services.
Shipping Rates
Our current shipping rates are:
Republic of Ireland: €5.40
Northern Ireland & UK: €9.50
France: €13.00
Austria: €13.00
United States: €22.00
United Arab Emirates: €16.95
Rest of World: €17.00
International Orders & Customs
Please be aware that international orders may be subject to customs duties, import taxes, tariffs or other charges when they arrive in the destination country.
These charges are determined by the destination country's customs authorities and are outside of Little Galway Store's control. Little Galway Store does not cover customs duties, import taxes, tariffs or any other charges that may be applied to your order upon delivery.
For customers ordering to the United States, please be aware that current US customs and tariff requirements may result in additional charges being applied to your order. These charges are the responsibility of the customer and are not included in our shipping fee.
We recommend checking your country's current customs and import requirements before placing an international order.
Please also note that delays caused by customs are outside of our control and are not included in our estimated delivery timeframe.
Returns & Exchanges
We hope you love your Little Galway Store order. If, however, you need to return an item, we're happy to help where possible.
Non-Personalised Items
We are happy to offer an exchange on non-personalised items within 14 days of receipt.
To be eligible for an exchange, items must:
Be unworn and unused
Be in their original condition
Have all original tags attached
Be returned in suitable packaging to prevent damage during transit
Please contact us before returning any item so that we can provide you with the appropriate return instructions.
Personalised Orders
As personalised products are made especially for you, personalised items cannot be returned or exchanged.
However, if your personalised item arrives damaged, faulty, defective or is not as described, please contact us as soon as possible and we will be happy to assist you.
Damaged, Incorrect or Faulty Orders
We take great care when preparing every order, but occasionally something can go wrong.
If your order arrives damaged, is incorrect, is faulty, or is not as described, please contact us as soon as possible. Where appropriate, please include photographs of the item and packaging so that we can investigate the issue and find the best solution for you.
We're always happy to help and will do our best to resolve any issue as quickly as possible.
Before Returning an Item
Please do not send any order back without contacting us first.
For all return or exchange queries, please email:
Please include your order number and a brief description of the reason for contacting us, and our team will get back to you as soon as possible.
Thank you for choosing Little Galway Store — we really appreciate your support.